Refund and Returns Policy

At CartierGlory, we take pride in our high-end watches and aim to provide our customers with the utmost satisfaction. If for any reason you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility
You have 30 days from the date of delivery to request a return. To be eligible for a return, the following conditions must be met:

• The watch must be unused and in its original condition, including all tags, packaging, and accessories.
• The watch must be returned with proof of purchase (receipt or order confirmation).

2. Non-Returnable Items
Unfortunately, we cannot accept returns for the following items:

• Watches that have been worn or damaged.
• Customized or personalized items.

3. Return Process
To initiate a return, please follow these steps:

• Contact our customer service team at [customer service email] with your order number and reason for return.
• We will provide you with a return authorization and instructions on how to proceed with the return.
• Carefully package the watch in its original packaging, including all accessories and documentation.
• Ship the item to the address provided by our customer service team.

4. Refunds
Once we receive your return and confirm its condition, we will process your refund. The refund will be issued to the original payment method within 7-10 business days. Please note that shipping costs are non-refundable.

5. Exchanges
If you would like to exchange your watch for a different model, please contact our customer service team. We will guide you through the exchange process.

6. Damaged or Defective Items
If you receive a damaged or defective watch, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.

7. Contact Us
For any questions or concerns regarding our Refund and Returns Policy, please reach out to our customer service team at info@cartierglory.com or (781) 538-6773.

Thank you for choosing CartierGlory. We appreciate your business!